Contact Us

All Family Case Change Requests must be made on the Georgia Gateway website (www.gateway.ga.gov).
If you have an active CAPS case that is not in Georgia Gateway, please contact us for assistance at 1-833-4GA-CAPS (1-833-442-2277).

If you need assistance accessing Gateway, contact Customer Support at 1-877-423-4746 or 1-800-255-0135 (if you have a hearing impairment).

* Is this a CAPS request or a SOLVE request?

CAPS SOLVE

* Choose one of the following that best describes your role.

Family Child Care Provider Foster Parent State Agency Community Partner

Family Child Care Provider

* Parent/Guardian

Child Name

CAPS Case No. / Application No.

Application or Renewal Date (mm/dd/yyyy)

Phone¹

Email²

*^1,2 You must provide at least one method of contact.

* County

* Are you currently receiving CAPS child care benefits?

Are you the victim of domestic violence?

Are you homeless?

Are you a minor parent (age 20 or yourger)?

Is your child(ren) currenty enrolled in the Georgia Pre-K program?

* Parent/Guardian

* Child Name

CAPS Case No. / Application No.

Application or Renewal Date (mm/dd/yyyy)

Phone¹

Email²

^1,2 You must provide at least one method of contact.

* County

* Are you currently receiving CAPS child care benefits?

* Provider Name

* Your Name

Provider Maximus ID No.

License or Exemption No.

Parent/Guardian

Child Name

Scholarship Certificate No.

CAPS Case No.

Contact Phone Number¹

Email²

^1,2 You must provide at least one method of contact.

* County

* Agency Name

* Your Name

Parent/Guardian

Child Name

Child DOB (mm/dd/yyyy)

Phone¹

Email²

^1,2 You must provide at least one method of contact.

* Organization Name

* Your Name

Phone¹

Email²

^1,2 You must provide at least one method of contact.

* Parent/Guardian

Child Name

* Children

SOLVE Application No.

Application Date (mm/dd/yyyy)

Phone¹

Email²

*^1,2 You must provide at least one method of contact.

* County

* Are you currently receiving CAPS child care benefits?

* Provider Name

* Your Name

Provider Maximus ID No.

License or Exemption No.

Parent/Guardian

Child Name

* Children

SOLVE Certificate No.

SOLVE Case No.

Contact Phone Number¹

Email²

^1,2 You must provide at least one method of contact.

* County

* Explain clearly your reason for contact with specific details. The character limit for this field is 1500 characters.

Please attach your document below.

Internal Referral Template

* Decal Internal Request from

* Do you need response

* PA Name

* Case #

* Provider Name

* PID

* Request Type

* Describe the Specific issue

Contact Us

This contact form will gather information from you to help CAPS answer your questions and support your needs. Review the form to make sure all required fields, designated with an asterisk(*), are completed, and then click the "Submit" button. Please provide as much information as possible.

* Is this a CAPS request or a SOLVE request?

* Choose one of the following that best describes your role.

* Choose one of the following that best describes your reason for contacting us.

* Explain clearly your reason for contact with specific details. The character limit for this field is 1500 characters.

Please attach your document below.

Internal Referral Template

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